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Frequently Asked Questions

Sample packs are samples or loops designed to be used by music producers. Consider them to be the raw material that helps you as a music producer generate ideas, layer sounds more efficiently and eventually create better music faster.
Serum presets are collections of sound presets that you can use to create your own music by using them with 'Serum', a virtual synth created by Xfer Records. To be able to use the presets you need to have Serum v1.286 or above.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Our friendly support team is always happy to guide you at any step! Feel free to write an email to support@mysticalankar.com in case you are facing any issues.
If you purchased a digital product, you will get a download link as soon as your payment is processed. If you purchased a physical product like a T-shirt or hoodie, shipping time varies based on the product and location. Shipping time for different products and locations is mentioned in the product description so make sure you read that before you order so you know when to expect it.
All our sample packs and presets come with a perpetual non-exclusive royalty free commercial use license. Download license agreement here.
No, you do not need to pay us any royalties in any circumstance. 
Returns and refunds are issued on a case-to-case basis. We usually do not accept return or exchange of digital products unless there is a problem with the contents of the download, the product is of low quality or the product is not as described. However, certain products have a 100% money back guarantee clearly displayed on the product page. So if you have purchased such a product and are not happy with it, you can request a refund and it will be processed within 30 days.
We securely accept payments through all major credit cards and Paypal. You can select your preferred payment method at checkout. If you have any trouble with making your payment or with your order, please write a mail to support@mysticalankar.com and we will resolve the problem at the earliest.
Please send an email to support@mysticalankar.com and we will resolve the issue.
Yes. All our payments are securely processed by Stripe and Paypal, which are two of the most trusted payment processors in the world. Your payment information is never stored and is encrypted with 256-bit SSL Technology so you can be assured that it is 100% safe to make a payment on our website.
Yes, if your cart value is $500 or more, an automatic discount will be applied during checkout.
As soon as you make a payment, you will get a download link. In case you are having any issues with your download, feel free to send an email to support@mysticalankar.com and we will help you get your files.
Use Keka/WinRar/any other file extractor to unzip your files. If you don’t have any file extractor, you can search on Google and find a file extractor.
If you purchased any digital product like sample packs, presets, e-books or templates, you instantly get an email with the download link. Check your spam and promotions folders if you don't find it in your main inbox. And in case if you don't find it in your email even 1 hour after your purchase, email support@mysticalankar.com so we can help you with your downloads. We respond to all emails within 48 hours and ensure that all order issues are resolved at the earliest. Customer satisfaction is very important for us so never hesitate to send us an email.
This happens when you close our website immediately after payment but without reaching upto the thank you page. This gives you a one hour window  incase you wish to add on new items to your purchase via special offers before the thank you page. Therefore it delays your links for 1 hour.  And in case you don't get your download links even 1 hour after purchase, email support@mysticalankar.com so we can help you with your downloads. We respond to all emails within 48 hours and ensure that all order issues are resolved at the earliest. Customer satisfaction is very important for us so never hesitate to send us an email.