Frequently Asked Questions
Serum presets are collections of sound presets that you can use to create your own music by using them with 'Serum', a virtual synth created by Xfer Records. To be able to use the presets you need to have Serum v1.286 or above.
Yes, some of our templates make use of third party plugins. However, you can always substitute the third party plugins with whatever plugins you have and still use the templates.
Our Logic Pro templates work on any version of Logic Pro X (Logic Pro 10.1 - Logic Pro 10.5)
Please send an email to email@example.com and we will resolve the issue
Music Production templates are project files created in Logic/Ableton which you can edit according to your ideas and turn into songs. These templates are designed to be used by music producers.
We securely accept payments through all major credit cards and Paypal. You can select your preferred payment method at checkout. If you have any trouble with making your payment or with your order, please write a mail to firstname.lastname@example.org and we will resolve the problem at the earliest.
Unfortunately we do not accept return or exchange of digital products.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Our freindly support team is always happy to guide you at any step! Feel free to write an email to email@example.com in case you are facing any issues.
If you purchased a digital product, you will get a download link as soon as your payment is processed. If you purchased a physical product like a T-shirt or hoodie, shipping time varies based on the product and location. Shipping time for different products and locations is mentioned in the product description so make sure you read that before you order so you know when to expect it.
Yes. All our payments are securely processed by Stripe and Paypal, which are two of the most trusted payment processors in the world. Your payment information is never stored and is encrypted with 256-bit SSL Technology so you can be assured that it is 100% safe to make a payment on our website.
As soon as you make a payment, you will get a download link. In case you are having any issues with your download, feel free to send an email to firstname.lastname@example.org and we will help you get your files.
Use Keka/WinRar/any other file extractor to unzip your files. If you don’t have any file extractor, you can search on Google and find a file extractor.
If you purchased any digital product like sample packs, presets, e-books or templates, you instantly get an email with the download link. Check your spam and promotions folders if you don't find it in your main inbox. And in case if you don't find it in your email even 1 hour after your purchase, please email us at email@example.com so we can make sure we are able to help you with your download. We respond to all emails within 24 hours and ensure that all order issues are resolved at the earliest. Customer satisfaction is very important for us so never hesitate to send us an email.
This happens when you close our website immediately after payment but without reaching upto the thank you page. This gives you a one hour window incase you wish to add on new items to your purchase via special offers before the thank you page. Therefore it delays your links for 1 hour. And in case if you don't get your download links even 1 hour after your purchase, please email us at firstname.lastname@example.org so we can make sure we are able to help you with your download. We respond to all emails within 24 hours and ensure that all order issues are resolved at the earliest. Customer satisfaction is very important for us so never hesitate to send us an email.
Product prices listed on our website are inclusive of all taxes. As far as shipping costs are concerned, digital products do not have any shipping cost. For physical products, shipping is calculated at checkout.